Posts Tagged ‘Guest Service’

The Modern Luxury Consumer

By Alison Gough Luxury consumer desires are shifting. As experience overtakes possession, and time becomes more valuable, services that offer personal enrichment will hold appeal. Here are three key desires of the modern luxury consumer and how to win them over: 1. Increased return on time Attitudes towards holidays and getaways are changing as the…

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Q&A: Donald Crossley, Concierge of the Hyatt Centric The Loop Chicago

Donald Crossley, Concierge of the Hyatt Centric The Loop Chicago can tell you are story or two after 26 years in the luxury hotel business. From helping an NBA player propose to his beloved during the Chicago Bulls championship run or falling into a recycle bin while getting a newspaper for a guest, he’s done…

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Hotels Foray into Fashion

Hotels usually leave the contents of the suitcase to the guest, but increasingly, they’re having more and more to say about what those contents look like when the guest checks out. They’re seducing guests with their own designs. They’re helping get garments made-to-measure. And they’re shepherding guests in and out of the city’s most chic…

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Executive Housekeeper

The Executive Housekeeper position manages the Housekeeping department and is responsible for the care of buildings, budget, inventory, payroll and schedules of department personnel. This position reports to the Director of Resort Operations.   Essential Duties & Responsibilities: • Ensures the cleanliness and availability of the rental properties through management of housekeeping personnel • Monitor…

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Spotlight on: Roland Fasel, Chief Operating Officer at Aman

By Laura Gibbs Designing bespoke experiences with Aman in Asia “A typical Aman guest is a discerning, experienced traveller, looking for an experience that goes beyond the resort, an experience that gets under the skin of the destination, enabling them to connect to the spirit of a place.” There are some places in the world…

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SPOTLIGHT ON Jay Stein, CEO, Dream Hotel Group

Dream Hotels have an engaging brand philosophy. Can you tell us more about it? We are committed to the philosophy that forward-thinking design, service and guest experiences should be available across all market segments. At the end of the day, we create engaging environments that are part of the fabric of the place it calls…

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How technology is changing Guest Experience

By Alessandra Orlando Behind each business, there is always the action of selling a product and its market demand, the exchange of money and goods, and the exact moment when a customer’s needs or wishes are met and they gain possession of the product. This process could never happen in Hotel Industry where the product…

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Small Luxury Hotels of the World TRAVEL TRENDS 2018

Together with global analysts at TrendWatching, SLH have identified five consumer trends in travel and experience in 2018, from the demand for personalized leisure to inspiring inner discovery. Hands-on Luxe Luxury travelers will be able to design their own experience, adding a new dimension to their Instagram moments, choosing the fragrance of their room at…

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