Posts Tagged ‘Guest Service’

Spotlight on: Roland Fasel, Chief Operating Officer at Aman

By Laura Gibbs Designing bespoke experiences with Aman in Asia “A typical Aman guest is a discerning, experienced traveller, looking for an experience that goes beyond the resort, an experience that gets under the skin of the destination, enabling them to connect to the spirit of a place.” There are some places in the world…

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SPOTLIGHT ON Jay Stein, CEO, Dream Hotel Group

Dream Hotels have an engaging brand philosophy. Can you tell us more about it? We are committed to the philosophy that forward-thinking design, service and guest experiences should be available across all market segments. At the end of the day, we create engaging environments that are part of the fabric of the place it calls…

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How technology is changing Guest Experience

By Alessandra Orlando Behind each business, there is always the action of selling a product and its market demand, the exchange of money and goods, and the exact moment when a customer’s needs or wishes are met and they gain possession of the product. This process could never happen in Hotel Industry where the product…

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Small Luxury Hotels of the World TRAVEL TRENDS 2018

Together with global analysts at TrendWatching, SLH have identified five consumer trends in travel and experience in 2018, from the demand for personalized leisure to inspiring inner discovery. Hands-on Luxe Luxury travelers will be able to design their own experience, adding a new dimension to their Instagram moments, choosing the fragrance of their room at…

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SPOTLIGHT ON David Goldstone, President for the Americas, DigiValet

DigiValet has come to be known for its continual innovation – what have been some recent innovations that are exciting the industry? Firstly, I would like to emphasize that DigiValet was the first company in the world to bring an iPad based guest room solution to market. As a matter of fact, we did this…

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SPOTLIGHT ON Roland Herlory, Chief Executive Officer Vilebrequin

By Sharon Hirschowitz The story behind the French luxury swimwear brand, Vilebrequin, is dreamy, spirited and inspirational. Their dedication to true style, quality, and an endless summer comes across in their vibrant prints and interesting collaborations. In this interview, Roland Herlory dips into their story, successful partnerships, and the way forward. I believe that Vilebrequin…

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