Posts Tagged ‘Frontline Performance Group’

The Moneyball Effect, How Hotels Can Drive Homeruns Using Baseball’s Winning Strategy

By Nichole Engle, Director of Marketing and Todd Kushner, Executive Director of Business Intelligence and Improvement, Front Line Performance Group Other than overnight accommodations during away games, Baseball and hospitality are seemingly unrelated entities. But believe it or not, the same strategy that forever changed the game of baseball can also transform the hotel guest…

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SPOTLIGHT ON Geoffrey Toffetti, President, Frontline Performance Group

Geoffrey Toffetti began his career in hospitality as a valet, eventually working his way up to Director of Guest services for Fortune Hotels in St. Petersburg Beach, FL (now the Tradewinds Island Grand).  During his tenure, he learned the true nature of service, and how to achieve outstanding revenue performance while providing world-class guest experiences.…

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