Exclusively for ILHA Members
Integrated training solutions for all service touchpoints
When implemented as a complete solution, all employees become focused on exceeding customers’ expectations by creating personalized experiences. Just as you know each of your guests is unique, we understand your business is as unique. Our programs are designed utilizing our Proven Process and are customizable to your brand, your personality, and your exclusivity.
In this program, Signature teaches guest service representatives a unique methodology for handling reservation inquiries and improving guest experiences. This training is a turnkey system for changing behaviors that create lasting improvements in guest satisfaction, conversion rates, and RevPAR.
This program is designed to overcome one of hospitality’s most difficult challenges — how to deliver personalized service experiences guests expect from a luxury hotel. It is a fun, unique, and empowering training solution that provides staff with the tools to strengthen guest relationships, anticipate requests, and handle challenging situations with winning results.
This program allows sales professionals to take a more proactive, disciplined approach for achieving significant and sustainable increases in revenue. This program covers everything from establishing credibility and building rapport to supporting higher rates, offering alternatives, and asking for the businesses at the right time and in the right way to gain commitment.
How It Works
Use the form below to inquire about more info and exclusive ILHA member pricing.
Upon successful completion of the course employees will receive their certificates from the ILHA