Exclusive Hotel Training for Sales & Personalized Service

Signature Worldwide has designed and certified a suite of training programs exclusively for the International Luxury Hotel Association and their members. 

The bedrocks of the luxury experience will always remain. The distinct services, exquisite finishes, and elegant products are the price of admission. What really sets a luxury brand apart today — what defines luxury above everything else — is personalized service. 

Creating a luxury experience is a competitive business where legendary service and sales culture absolutely makes a difference. 

We give you Signature Select. 

 

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Exclusively for ILHA Members

Integrated training solutions for all service touchpoints

When implemented as a complete solution, all employees become focused on exceeding customers’ expectations by creating personalized experiences.  Just as you know each of your guests is unique, we understand your business is as unique.  Our programs are designed utilizing our Proven Process and are customizable to your brand, your personality, and your exclusivity.

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Reservations

In this program, Signature teaches guest service representatives a unique methodology for handling reservation inquiries and improving guest experiences. This training is a turnkey system for changing behaviors that create lasting improvements in guest satisfaction, conversion rates, and RevPAR.

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Guest Services

This program is designed to overcome one of hospitality’s most difficult challenges — how to deliver personalized service experiences guests expect from a luxury hotel.  It is a fun, unique, and empowering training solution that provides staff with the tools to strengthen guest relationships, anticipate requests, and handle challenging situations with winning results.

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Sales

This program allows sales professionals to take a more proactive, disciplined approach for achieving significant and sustainable increases in revenue.  This program covers everything from establishing credibility and building rapport to supporting higher rates, offering alternatives, and asking for the businesses at the right time and in the right way to gain commitment.

 

How It Works

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International Luxury

Hotel Association


8845 N. Military Trail, Suite 200

Palm Beach Gardens, FL USA

+1 561-440-7975
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