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SCHEDULE

Subject to Change

WEDNESDAY Dec. 12, 2018

6 - 9 p.m.

VIP Kickoff Party

Join VIP's at the UNLV's brand new hospitality center for drinks, food and networking.

uNLV

William F. Harrah College UNLV

THURSDAY Dec. 13, 2018

8:00 a.m.

Registration & Light Breakfast

FslV

Four Seasons Las Vegas

9:00 a.m.

Welcome

Barak

BARAK HIRSCHOWITZ
International Luxury Hotel Association
President

9:15 a.m.

Looking Back and Looking Forward

What were the greatest changes in the hospitality industry during my 40-year career and what may be the greatest changes in the next 40-years.
TTeng-Update-1024x683-landscape

TED TENG
The Leading Hotels of the World
President & Chief Executive Officer

9:45 a.m.

Personalizing Guest Experience - New Trends in Luxury

rajeev rai

RAJEEV RAI
Wynn Resorts
Chief Information Officer

Richard Millard speaker page

RICHARD MILLARD
Trust Hospitality
Chairman & Chief Executive Officer

DinoMichael

DINO MICHAEL
Waldorf Astoria
Global Brand Head

Headshot KenanSimmons

KENAN SIMMONS
Small Luxury Hotels of the World
Vice President, Americas

Mathew-Evins-Headshot-300x300

MATTHEW EVINS
EVINS Communications
Chief Executive Officer & Chairman

10:30 a.m.

Break & Networking Meetings

Co-Sponsored by Simmons

cq5dam.web.1280.720 (6)

11:15 a.m.

Don’t Accommodate Payment Card Fraud – Learn How to Fight it!

Susan_Rue_Headshot

SUSAN RUE
Elavon
Security Services Domain Expert

11:45 a.m.

The Role of Communications to Inspire Travel

Luxury Travel: a portal to open hearts and minds.

ALLISON SITCH
Marriott Hotels
Vice President of Public Relations, Americas

Allison Sitch

12:15 p.m.

Transforming Wellness: Incorporating Wellness into Guest Experience

Health & Wellness has been playing a big role in the upscale hospitality industry and many properties are being developed with this in mind. Rohit Verma will give an overview and include recent research on the subject and then open the discussion to the panel.

canyonranchtom-landscape

THOMAS KLEIN
Canyon Ranch
President & Chief Operating Officer

renee

RENEE-MARIE STEPHANO, J.D.
Medical Tourism Association / Global Healthcare Resources
President & Co-Founder / Co-Founder & CEO

 

Rohit is the Executive Director for the new Cornell Institute for Healthy Futures. He was Professor of Service Operations Management at the Cornell University’s School of Hotel Administration (SHA). He also holds the endowed position of Singapore Tourism Board Distinguished Professor.

He also serves as the Co-Chair of Cornell Hospitality Research Summit — a leading conference that facilitates engaging and open dialogue about research issues of mutual interest between industry and academia.

Rohit is currently the coordinator for MBA-MMH dual degree program (under-development) for the School of Hotel Administration.

ROHIT VERMA
Cornell SC College of Business
Dean of External Relations

Terry Schaack, M.D.

TERRY SCHAAK, M.D.
California Health & Longevity Institute
Medical Director & Managing Partner

1:00 p.m.

Networking Lunch

fine-dining

FOUR SEASONS LAS VEGAS

Exhibit Area

2:00 p.m.

The 'Hospitainment Arena', the Crossroads Where Hospitality and Entertainment Meet

Colin will use this new concept to speak on the opportunity to seduce the customer through smart and authentic programming, also touching on the importance of becoming a top-tier event destination as a hotel operator
colin-cowie-contributor-wedding-planning-headshot-2016-001

COLIN COWIE

Colin Cowie Lifestyle
CEO

2:30 p.m.

How the Hospitality Industry Can Continue to Appeal to the Luxury Consumer, from the HENRY's (High Earners Not Rich Yet) to the More Seasoned Traveler

Andrea Werbel

ANDREA WERBEL
Parasol Marketing
Founder & Managing Director

 

Ellis O'Connor

ELLIS O'CONNOR
MSD Hospitality
Co-Founder & Asset Manager

1_HOTELS_MARK_KEISER_086_Cropped

MARK KEISER
SH Group – Baccarat Hotels & 1 Hotels
Senior Vice President & Chief Development Officer

Karin Salinas headshot

KARIN SALINAS
Baha Mar
Senior Vice President of Marketing

3:15 p.m.

Global Trends in Luxury Travel

From building a global travel advisor network to a collection of 1,750 of the world’s best product partners, Virtuoso has been at the forefront of luxury travel innovation and trends for 30 years. In a groundbreaking global study of luxury travel insights and trends, Albert Herrera presents findings that will have an impact on how travel advisors, their clients and product and service providers address a variety of issues and needs in an increasingly complex, interconnected world.

Albert

ALBERT HERRERA
Virtuoso
Senior Vice President

3:45 p.m.

Break & Networking Meetings

break

4:15 p.m.

Hotel Tech Innovating the Guest Journey

David Goldstone (1)

DAVID GOLDSTONE
DigiValet
President, the Americas

 

Rohit is the Executive Director for the new Cornell Institute for Healthy Futures. He was Professor of Service Operations Management at the Cornell University’s School of Hotel Administration (SHA). He also holds the endowed position of Singapore Tourism Board Distinguished Professor.

He also serves as the Co-Chair of Cornell Hospitality Research Summit — a leading conference that facilitates engaging and open dialogue about research issues of mutual interest between industry and academia.

Rohit is currently the coordinator for MBA-MMH dual degree program (under-development) for the School of Hotel Administration.

ROHIT VERMA
Cornell SC College of Business
Dean of External Relations

James G Headshot

JAMES GENEAU
Benbria
Vice President of Marketing

Mendjel

CHRISTOPHE MENDJEL
Hôtel Paris J’adore
Chief Executive Officer

5:00 p.m.

Brand Selection: Insights from the Asset Managers

Romy

ROMY BHOJWANI
hotelAVE
Executive Vice President

David Israel

DAVID ISRAEL
hotelAVE
Senior Vice President

Stowe Shoemaker, dean of the William F. Harrah College of Hotel Administration photographed for Premier Magazine on August 24, 2016. (R. Marsh Starks / UNLV Photo Services)

DR. STOWE SHOEMAKER
UNLV's William H. College of Hospitality
Dean

5:30 p.m.

The Most Important Culture Hacks Every Hospitality Business and Manager Must Address

Shane Green and his SGEi team works with hospitality company’s across the world on improving their ability to deliver a great guest experience. The most important consideration in whether or not your guests receives a great experience is the mindset and attitude of the employees delivering that service. Company culture is no longer just an HR things, it is a business thing that every hospitality executive must be focused on. Based on their research and work in 2018, Shane will provide some important cultural lessons learned and reminders on what every hospitality business and manager must be focused on in their effort to exceed their guest expectations.
ShaneGreen

SHANE GREEN
SGEi
President

6:00 - 8:00 p.m.

Industry Showcase & Cocktail Reception

networking (2)

THE FOUR SEASONS LAS VEGAS

 

FRIDAY Dec. 14, 2018

7:30 a.m.

Registration & Light Breakfast

FslV

Four Seasons Las Vegas

9:00 a.m.

Welcome

Barak

BARAK HIRSCHOWITZ
International Luxury Hotel Association
President

9:15 a.m.

Leveraging CRM to Drive Guest Experience and Personalization

bridgittran-landscape

BRIDGET TRAN
Nobu Hospitality
Vice President of Global Digital Strategies & Innovation

9:45 a.m.

How to Create an Inspirational Destination

deepak

DEEPAK OHRI
lebua Hotels & Resorts
Chief Executive Officer

JSCB Photo

JOEY COLBY-BEGOVICH
Inspirato
Vice President of Destination Experience

Gary Steffen Headshot

GARY STEFFEN
Canopy by Hilton
Global Head

Mathew-Evins-Headshot-300x300

MATTHEW EVINS
EVINS Communications
Chief Executive Officer & Chairman

tiffany cooper - profile pic

TIFFANY COOPER
Kimpton Hotels & Restaurants
Senior Vice President, Development for the Americas

10:30 a.m.

Break & Networking Meetings

networking (6)

11:00 a.m.

The F&B Experience the New Generation Wants

David Israel

DAVID ISRAEL
hotelave
Senior Vice President

Scott Eddy

SCOTT EDDY
Travel Media Personality

Chen

JUDY CHEN
Dream Hotel Group
Director of Development

David Varley 2

DAVID VARLEY
Canyon Ranch
Vice President of Food & Beverage

Dr. Steve King

DR. STEVE KING
Inn at Dos Brisas, a Relais & Châteaux property
Farm Superintendent

11:45 a.m.

Hotel Marketing in the Instagram Era

This panel will focus on ways that social media has changed advertising and marketing, particularly in the travel industry.

It will address questions like whether or not there's a place for both social media and traditional forms of advertising.

Does the power of print still exist? What value—if any—do print campaigns have that social media campaigns don’t?

This session will also explore the power of influencers and discuss whether the obsession with gaining the attention of millennials is leaving other demographics behind; while exploring different ways that hotels can position themselves to capture the attention of everyone.

Mathew-Evins-Headshot-300x300

MATTHEW EVINS
EVINS Communications
Chief Executive Officer & Chairman

Headshots of Laura Davidson PR

LAURA DAVIDSON
LDPR
Founder & President

Louise O'Brien (1)

LOUISE O'BRIEN
Langham Hospitality
Regional Public Relations Director

Jade Broadus Headshot B&W

JADE BROADUS
Travel Mindset
Vice President & Creative Director

Jackie Caradonio Rob Reprt

JACKIE CARADONIO
Robb Report
Travel Editor

12:30 p.m.

The Golden Age of Cruising

ArnoldDonald_5973

ARNOLD W. DONALD
Carnival Corporation 
Chief Executive Officer

1:00 p.m.

Networking Lunch

chicken

FOUR SEASONS LAS VEGAS

Exhibit Area

2:00 p.m.

The Psychology of Guest Satisfaction

Too often we look at satisfaction metrics and goals simply as numbers or scorecards to help us improve guest experiences. While those things are important to monitor, the bigger area of opportunity is better understanding how we can leverage simple lessons in cognitive psychology to better craft strategies for long term satisfaction. We will discuss how the human brain is programmed to at times work against us, and discuss strategies you can take to better design experiences, through the lens of your guest to achieve higher levels of satisfaction and loyalty.

Greg Chase

GREG CHASE
MGM Resorts International
Corporate Vice President, Guest Strategy & Insights

2:30 p.m.

Innovations in Sleep

JD2

J.D. VELILLA
Serta Simmons Bedding
Director of Emerging Technology

3:00 p.m.

Creating Experience through Design

Wilson

BETH CAMPBELL
Wilson & Associates
Chief Executive Officer

3:15 p.m.

Closing and Raffle Drawing

1
Add to Calendar

JOEY COLBY-BEGOVICH
Inspirato
Vice President of Destination Experience

International Luxury

Hotel Association


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