EXCLUSIVE COMPLIMENTARY BENEFIT FOR ILHA MEMBERS

LUXURY SERVICE STANDARDS TRAINING

Equip yourself with the tools required to create the finest luxury hospitality standards from this immersive online course.  

Complimentary Certification for ILHA Members

Luxury Hospitality Standards teaches everything your team needs to craft the finest experiences. 

Through four comprehensive courses, with over 50 lessons, this learning path will guide your team through a complete immersion in luxury hospitality standards, and how to execute consistently at the highest level.

  • Learn anywhere, anytime, on any device
  • Multiple languages available
  • ILHA certification provided upon successful completion
  • Complimentary for each Professional member or for the entire team if a Hotel Member.
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Food and Beverage 1

Food and Beverage

 

Become the ultimate food and beverage service professional from the skills and techniques used in luxury hospitality service.

Don’t be baffled by the basics - master the skills and techniques practiced in luxury food and beverage service with this detailed course.

Elevate your service prowess to treat your Guests to unmatched food
and beverage service luxury through the behavioral and practical elements detailed here.

Impress Guests from arrival to departure with your outstanding attention to detail - the mark of a true hospitality
professional.

This course will enable you to:

● Basics of setup and layout
● Luxury service behaviour
● Food and beverage service fundamentals
● Breakfast, buffet and in-room dining
● Mastering the bar and dining room setup

  • 31 lessons
  • 7 theory assessments

English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

Benchmark 1

Benchmarks

 

Set and maintain the benchmark for luxury hospitality standards within each department from this immersive course.

Guests choosing to stay at luxury hospitality establishments have particular standards and expectations which need to be met. Guests checking in to a $2000 a night room certainly won’t be impressed with

Guests checking in to a $2000 a night room certainly won’t be impressed with $20 a night room service. This course is designed to give you a complete understanding of

This course is designed to give you a complete understanding of behavior, service quality and roles and responsibilities that will help you to exceed Guests’ expectations.

This course will enable you to:

● Basic standards of luxury hospitality
● Behavior requirements within each department
● The bedroom as a product and facility
● Fitness facilites and spa standards
● Public areas and transport essentials

  • 24 lessons
  • 8 theory assessments

English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

Front of house 1

Front of House

 

Learn all there is to know about hotel front office training and what it takes to become a luxury Front Office professional.

This behavioral course equips you with the necessary skills and procedures to provide Guests with exceptional service when interacting with the Front of House department.

Luxury isn’t only determined by price, facilities or offerings - a vital component of luxury is the service provided by team members.

At the end of the course, you’ll have an improved understanding of the roles and responsibilities of front of house colleagues, making your service an asset to the value of your establishment.

This course will enable you to:

● General behavior of front of house colleagues
● Reservation fundamentals
● Check in and check out procedures
● Front of house service essentials
● Guest services and concierge basics

  • 14 lessons
  • 6 theory assessments

English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

Housekeeping 1

Housekeeping

 

Equip yourself with the best professional housekeeping training to become a luxury hospitality professional housekeeper with this detailed course.

The service quality of your housekeeping department has the ability to make or break the reputation of your establishment.

It is therefore crucial that your team gets the basics right every time to form a strong foundational layer of service skills that can be used to foster further growth.

This course dishes out the essential housekeeping standards so that your team can provide consistent quality service standards with each turndown.

This course will enable you to:

● General behaviour standards
● Arrival at the bedroom and bathroom standards
● Turndown service in bedroom and bathroom
● Servicing the bedroom and bathroom
● How to collect, deliver and present laundry

  • 9 lessons
  • 5 theory assessments

English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

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International Luxury

Hotel Association


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Palm Beach Gardens, FL USA

+1 561-440-7975
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