The Luxury Hospitality Industry's Leading Magazine for Insight, Strategy & Trends


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Innovation or Incrementalism? Are you changing fast enough?

By Luxury Hoteliers | January 14, 2015

Much has been written about innovation. In the age of technology one might think it is easy to innovate. By definition, innovation is the “act of doing something or launching new methods, processes or devices.”  There is an art and science to making big changes in an organization driving innovation. On the flip side you…

Ask the Concierge how Guest Experience has Evolved

By Luxury Hoteliers | January 13, 2015

The ILHA asked Luxury Hotel Concierges around the world how Guest Experience has evolved the last few years. Recent trends, like technology, customized experiences, and traveling like a local, have impacted how guests interact with Concierges, as well as their expectations. Here is what they they said: “One of the most apparent examples of the…

Bring Your Own Device (BYOD) in the world of hospitality

By Luxury Hoteliers | January 13, 2015

As guests travel with an increasing number of personal devices, hoteliers are faced with additional challenges that need to be addressed such as creating the right “ BYOD – Bring Your Own Device ” environment to support this growing trend, along with managing the bandwidth issues that come with it. However, if acted upon successfully, opportunities are…

Luxury Hotels in the Cloud

By Luxury Hoteliers | January 13, 2015

You have spent all of your career in the hospitality business, and most (if not all) of it in the luxury hotel segment.  You understand what the guest expects from a luxury hotel, and you are well versed in the concept of the value of the guest “experience” versus the value of discounted “standard” rooms. …

Luxury Hotel Checkmate

By Luxury Hoteliers | January 13, 2015

What strategies is your hotel utilizing, to avoid being placed in brand relevance checkmate by the competition? The luxury hotel segment is becoming a very crowded and competitive place to do business in the 21st century. The battle for gaining customer relevance, preference and loyalty will not solely be won by the hotel’s luxury offerings,…

Does Your Brand Include Optimism?

By Luxury Hoteliers | January 13, 2015

I will never forget the day I walked into my office, and saw a letter sitting on my desk.  I picked up the letter and quickly realized it was from a customer – a guest.  At the time, I had just started working as a consultant in a luxury hotel, completing a project to decrease…

Design the Ideal Hotel Loyalty Program

By Luxury Hoteliers | January 13, 2015

Hotel reward schemes are beginning to take their place next to Airmiles as the most sought after reward points by consumers, with everyone from major chains to credit card companies pairing up to offer these rewards to their loyal customers. However different types of guests will be looking for different things from a hotel rewards…

Tip-related claims will continue to be served up as the lawsuit du jour against the hospitality industry in 2015

By Luxury Hoteliers | January 13, 2015

The hospitality industry is particularly fertile ground for a wide variety of wage and hour issues, which continue to plague management through steadily increasing federal and state department of labor investigations and enforcement actions and the seemingly endless onslaught of private wage and hour lawsuits filed by an overzealous plaintiffs’ bar. Tip credit claims are…

2015 Luxury Hotel Trend Snapshot

By Luxury Hoteliers | January 13, 2015

  Guest Experience still no.1 Travelers are expecting more each year and look for the “WOW” factor when doing their research. Technology is key in delivering, suggesting and anticipating these experiences, but so is personal interaction with highly trained staff who know how to exceed expectations, but also when to step back and respect the…

SPOTLIGHT ON Gonzalo Maggi Bescos, General Manager, W Hotel Hoboken, New Jersey

By Luxury Hoteliers | January 13, 2015

GONZALO BESCOS believes that technology plays an invaluable role in guest experience at every touch point of the journey, and tells us about W’s new key less check in system and how their guests are using Instagram to share stories and connect. His team are in the business of creating memorable moments for their guests, handpicked…

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