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GONZALO BESCOS believes that technology plays an invaluable role in guest experience at every touch point of the journey, and tells us about W’s new key less check in system and how their guests are using Instagram to share stories and connect. His team are in the business of creating memorable moments for their guests, handpicked…
EDOUARD GROSMANGIN is the General Manager of Six Senses’ first hotel in the Seychelles, the Six Senses Zil Pasyon, expected to open in 2015 on the private island of Félicité. Designed to blend effortlessly into its environment, with a backdrop of dramatic granite boulders and a tranquil shoreline, the resort will offer guests a personal sanctuary…
CHRISTOPHE SCHNYDER hails from a hotelier family in Lausanne, Switzerland, and his career in the luxury hotel industry has taken him across multiple continents, from the United States, Europe and the United Kingdom to various five-star properties in the Middle East. Sofitel The Palm has received multiple awards, and is a leader in the Sustainable…
ROBERT PETROVIC General Manager of The Ritz-Carlton Berlin, knows how important it is to create unforgettable experiences that translate into everlasting memories. Activities at this ultra luxury hotel are crafted to delight all the senses and his team are encouraged to explore their creativity and think outside the box. Robert tells us about their recently launched…
LAURENCE DUBEY is the General Manager of the Viceroy Miami, a destination in itself, located in Miami’s trending urban financial district, Brickell. The hotel is a gorgeous ensemble of innovation, superb design, global cuisine and the perfect amount of decadence. Laurence shares a little of her journey, her views on how luxury has evolved and…
1) What is the current state of the global luxury hotel industry? Overall, performance is good to very good depending on in which area of the globe you are operating. The high end transient traveler has returned in force and we are now finally seeing the return of the group traveler for high end incentive trips.…
The Ritz Carlton Leadership Center was launched in 2000, please can you give us some history on how the concept evolved. The Leadership Center was launched as a result of winning the National Malcolm Baldrige Award twice. Our first win was in 1992 and the second was in 1999. Only 5 companies had won twice…
The Guest Experience: Top Trends to Look for in 2015 Now On-Demand! Wall Street Journal travel writer Scott McCartney and a panel of industry experts discuss top new hospitality trends and how to take advantage of them. This must attend webinar explores: The current state of the hotel industry and how you can capitalize…
North American luxury hotel group Loews Hotels & Resorts announced this week that Internet access would be free for all guests. Loews owns or operates 18 hotels in the United States and Canada….
Four Seasons Hotels and Resorts Oahu Tourists for this luxury Hawaii resort may want to stay away from Waikiki. It’s not in Waikiki, but close enough to anywhere on the Hawaii island of Oahu.
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