LUXURY HOTELIERS

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The Changing Face of Hotel Loyalty for Independent Brands

By Iris Estrada | October 16, 2018

Download as PDF Thanks to the rise of technology in the hotel industry, this has presented challenges for small and midsized brands in some areas, whilst creating opportunities to level the playing field with major brands in others.  And just as the face of the high value traveler is changing, with the baby-boomer-road-warriors starting to…

The New Wall Art Photography Brand for Interior Designers

By Goddard Gallery | September 9, 2018

Goddard Gallery was designed to deliver high quality photography for private buyers and luxury interior designers for wall art displays in private residences, quality hotels, cruise ships, restaurants and corporate offices.

How to Respond When Guest Problems Arise

By Robert Reitknecht | September 5, 2018

Customers understand that mistakes happen, but they expect companies to actively work to resolve problems. In fact, research from Medallia shows that when consumers believe they have put in more effort than a company to resolve an issue, they are twice as likely to tell someone about the bad experience and four times more likely to stop purchasing from the company.

Investing in the bath-in-the-room; a win-win

By Andres Osorio | August 6, 2018

The “bathroom in the room” trend can be a win-win for hotels and guests alike, saving in costs for the former and allowing for greater convenience and feeling of space for the later. Just mind your step and don’t trip over the tub.

Providing a Positive Experience Across the Entire Guest Journey

By Robert Reitknecht | July 23, 2018

Twenty percent of hotel guests say their customer experience expectations are higher than they were two years ago. So, what’s changed between now and then? Greater demand for quality, consistent service organization-wide. Memorable experiences should be delivered from start to finish, end-to-end.

Conquering the Loyalty Divide: Insights from a global research study on loyalty.

By Iris Estrada | July 16, 2018

Hoteliers invest significant effort, not to mention time and money, offering loyalty programs to engage customers, recognize and reward them for their loyalty and to win repeat business. But are they really working? Are millennials as loyal as Baby Boomers and GenXr’s? Are we entering an era of experience-based loyalty programs? What is the future…

Acclaimed Lake District hotel Linthwaite House has re-opened following year-long refurbishment

By SUE HEADY | July 9, 2018

: United Kingdom : Leeu Collection (www.leeucollection.com)’s acclaimed – and ever-popular – Lake District property, Linthwaite House, has re-opened following a year-long refurbishment costing in excess of £10 million that has seen it transformed into an exceptional contemporary country house hotel. Linthwaite House’s existing 30 bedrooms have been renovated by internationally renowned designer Beverley Boswell…

The Modern Luxury Consumer

By - | July 5, 2018

By Alison Gough Luxury consumer desires are shifting. As experience overtakes possession, and time becomes more valuable, services that offer personal enrichment will hold appeal. Here are three key desires of the modern luxury consumer and how to win them over: 1. Increased return on time Attitudes towards holidays and getaways are changing as the…

Q&A: Donald Crossley, Concierge of the Hyatt Centric The Loop Chicago

By - | July 3, 2018

Donald Crossley, Concierge of the Hyatt Centric The Loop Chicago can tell you are story or two after 26 years in the luxury hotel business. From helping an NBA player propose to his beloved during the Chicago Bulls championship run or falling into a recycle bin while getting a newspaper for a guest, he’s done…

Creating a Solid Road-Map for Employees

By Robyn Pratt | July 2, 2018

To “get the basics” right and create the right tools so that your team is on board and heading in the same direction. This ultimately has an impact on your operation`s bottom line. We specialize in Hospitality Customer Experience and Hospitality Quality Assurance.

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