View Photos & Download the 2018 Speaker Presentations.

Global Trends in Luxury Travel

From building a global travel advisor network to a collection of 1,750 of the world’s best product partners, Virtuoso has been at the forefront of luxury travel innovation and trends for 30 years. In a groundbreaking global study of luxury travel insights and trends, Albert Herrera presents findings that will have an impact on how travel advisors, their clients and product and service providers address a variety of issues and needs in an increasingly complex, interconnected world.


The Most Important Culture Hacks Every Hospitality Business and Manager Must Address

Shane Green and his SGEi team works with hospitality company’s across the world on improving their ability to deliver a great guest experience. The most important consideration in whether or not your guests receives a great experience is the mindset and attitude of the employees delivering that service. Company culture is no longer just an HR things, it is a business thing that every hospitality executive must be focused on. Based on their research and work in 2018, Shane will provide some important cultural lessons learned and reminders on what every hospitality business and manager must be focused on in their effort to exceed their guest expectations.

The 'Hospitainment Arena', the Crossroads Where Hospitality and Entertainment Meet

Colin Cowie uses this new concept to speak on the opportunity to seduce the customer through smart and authentic programming, also touching on the importance of becoming a top-tier event destination as a hotel operator

Innovations in Sleep

Leverage sleep science, emerging technology, and strategic partnerships to enhance sleep recovery and sleep health.

Hotel Tech Innovating the Guest Journey

2019 Top Technology Trends

Looking Back and Looking Forward

What were the greatest changes in the hospitality industry during Ted Teng's (President & CEO of The Leading Hotels of the World) 40-year career and what may be the greatest changes in the next 40-years.

The Role of Communications to Inspire Travel

Luxury Travel: A portal to open hearts and minds.


Transforming Wellness: Incorporating Wellness into Guest Experience

Health & Wellness has been playing a big role in the upscale hospitality industry and many properties are being developed with this in mind. Rohit Verma will give an overview and include recent research on the subject and then open the discussion to the panel.


Leveraging CRM to Drive Guest Experience and Personalization


The Psychology of Guest Satisfaction

Too often we look at satisfaction metrics and goals simply as numbers or scorecards to help us improve guest experiences. While those things are important to monitor, the bigger area of opportunity is better understanding how we can leverage simple lessons in cognitive psychology to better craft strategies for long term satisfaction. We will discuss how the human brain is programmed to at times work against us, and discuss strategies you can take to better design experiences, through the lens of your guest to achieve higher levels of satisfaction and loyalty.

International Luxury

Hotel Association

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