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Guest Experience Manager – Custodial

Job Summary: This is a salaried role at Disney’s Hilton Head Island Resort (DVC). As the Custodial Guest Experience Manager you will provide leadership to our public areas, Cast and warehouse operation. You will also be responsible for assuming the 2nd shift Resort Duty Manager responsibility a few nights a week. There will be an…

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The Changing Face of Hotel Loyalty for Independent Brands

Thanks to the rise of technology in the hotel industry, this has presented challenges for small and midsized brands in some areas, whilst creating opportunities to level the playing field with major brands in others. And just as the face of the high value traveler is changing, with the baby-boomer-road-warriors starting to age out, so…

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Investing in the bath-in-the-room; a win-win

The “bathroom in the room” trend can be a win-win for hotels and guests alike, saving in costs for the former and allowing for greater convenience and feeling of space for the later. Just mind your step and don’t trip over the tub.

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