Guiding Hospitality Customers Through Acquisition, Retention and Loyalty By Gurjit Sandhu, Yes Marketing Introduction Global tourism rates are hitting record highs(1) — and as consumers flock to book reservations with airlines, hotels and other travel brands, the pressure for marketers in the hospitality industry is on to win that business. Therefore, it’s no surprise that…

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By Kacey Bradley Millennials killed the napkin industry. Millennials killed the diamond industry. We’ve heard things like this again and again. While traditional travel agencies may see declines of young people stepping through the door, research has found people aged 18 to 34 spend more money on travel than any other age group. For them,…

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Together with global analysts at TrendWatching, SLH have identified five consumer trends in travel and experience in 2018, from the demand for personalized leisure to inspiring inner discovery. Hands-on Luxe Luxury travelers will be able to design their own experience, adding a new dimension to their Instagram moments, choosing the fragrance of their room at…

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By: Sharon Hirschowitz Tom prefers to do things differently, and The Black Tomato Group is an extension of his philosophy, creating bespoke travel experiences that start with the dream and discover the destination on the way. Here he talks about truly connecting, engaging and creating experiences that are transformative, and tells us about some favorite…

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By: Rachel Peace Across cultures and centuries, certain stories arise with distinct similarities, from mutually familiar plots to distinctly heroic or tragic characters. This story book explores well-known adventure stories and legends, and presents parallels in surprising destinations. Best of all, travelers can experience these in the present day, and find luxury accommodations conveniently located to the attractions. Loch Ness…

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By Sharon Hirschowitz Eva LaRue is best known for her roles as Dr. Maria Santon on All My Children and Det. Natalia Boa Vista on CSI: Miami. A passionate luxury travel enthusiast, Eva shares her adventures on her luxury travel blog and tweets regularly from exciting destinations. She is Dot Luxury’s Luxury Travel Ambassador and…

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COLLOQUY recently released a report on consumer attitudes towards travel, identifying key trends, and exploring how marketing and loyalty programs influence travel behavior throughout the journey, from planning and research to sharing the experience via social media. They surveyed over 2,000 U.S. consumers about their travel lifestyle and found that we love to discover new…

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By Sharon Hirschowitz Travel & Leisure just released their World’s Best Awards in their 21st annual reader survey of travel destinations, cruise lines, airlines & airports, companies and hotel brands around the world.  Readers were invited to participate in a survey developed by T+L editors and rankings are based on reader’s ratings on rooms/facilities, service,…

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The Grace Santorini were our gracious hosts after a busy week in Athens at the International Luxury Hotel Association’s European Summit. We arrived early on Saturday morning to an incredible five-course champagne breakfast at Santoro restaurant, which specializes in Mediterranean fusion gastronomy and overlooks a breathtaking view of the Aegean Sea and Skaros Rock –…

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