What is your vision for the recovery of the luxury hotel market going forward? Recent trends indicate that location is a key driver in a consumer’s decision to travel. Luxury hotels that are located within driving distance of urban areas hit hard by the pandemic should benefit from pent-up demand from city dwellers in search…

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Lani Shufelt, Proprietress, The Chanler, Newport, Rhode Island, New York What is the status at your resort? Our hotel and restaurant are currently closed, but we are offering “Mansion at Home,” a new takeout option for Newport locals seeking gourmet meals. What have been some of the challenges you are facing and how are you…

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By Sharon Hirschowitz Watching the COVID-19 crisis unfold has been horrifying for the luxury hotel industry, who has never experienced such a rapid and sustained drop in demand and both small boutique hotels and larger hotel brands are maneuvering to survive an outbreak of this magnitude. Arne Sorenson, president and chief executive officer of Marriot…

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While businesses across every industry continue to reel in uncertainty about their financials, longevity, and ability to deliver during the COVID-19 pandemic, one thing is certain: this is the greatest test of the employee experience the world has ever seen. Hospitality organizations can be sure that while they grapple with plummeting bookings, their employees are the ones who will carry their brands through this crisis.

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By Robert Reitknecht. As hospitality managers, decision-makers and influencers, we keep hearing about the “future of work.” This can feel like an ominous presence looming over us, but it’s not as daunting as it seems. In fact, some of the most powerful forces driving this “future of work” are the simplest. Times are changing, yet…

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By Sharon Hirschowitz   Azadeh will be speaking on the Partnerships – Expand your Narrative panel at the International Luxury Hotel Association’s INSPIRE’19 event where she will share how she lead the Pendry Hotels & Resorts’ collaboration with like-minded partners and also Montage International, to create unique experiences for their guests. What is the brand…

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By Sharon Hirschowitz Alex has spent the last seven years at The Setai, Miami Beach, leading the Quality and Training program that earned them the 2015 Forbes Travel Guide Five-Star Award. Guest Satisfaction, loyalty and developing new business with high profile partnerships like Art Basel Miami Beach are key components to his successful leadership of…

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