Guest Experience

Hotels Foray into Fashion

Hotels usually leave the contents of the suitcase to the guest, but increasingly, they’re having more and more to say about what those contents look like when the guest checks out. They’re seducing guests with their own designs. They’re helping get garments made-to-measure. And they’re shepherding guests in and out of the city’s most chic…

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Investing in the bath-in-the-room; a win-win

The “bathroom in the room” trend can be a win-win for hotels and guests alike, saving in costs for the former and allowing for greater convenience and feeling of space for the later. Just mind your step and don’t trip over the tub.

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From London to Singapore, DigiValet Expands to Luxury Hotels in Major Cities Worldwide – U.S. Debut this Summer at the Loews/Universal Aventura Orlando

NEW YORK, May 29, 2018 /PRNewswire/ — DigiValet’s iPad–based guest room solution for luxury hotels is now in place at leading luxury properties in cities worldwide, including Dubai, Singapore, Shanghai, London, Milan and the Maldives, including brands such as St. Regis, Armani, Oberoi, Corinthia and Sofitel. The solution will be showcased in the U.S. at Loews/Universal’s Aventura Hotel in Orlando, scheduled to open in August –…

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The Hotel Pre-Opening in a Remote Location

By Vaibhav Garg Peace and silence come with a price tag. Travelers choose to come to remote resorts paying high prices for the peace, harmony, and tranquility they get after a busy city life. Having said this, the making of a resort in a remote location is a challenge and even more so in running…

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A Muse of Luxury Hospitality, Signature – “Wow” Stories

Creating signature guest experience moments requires a certain ingenuity, and in the current competitive market, hoteliers are called upon to choreograph their resources and services in a way that personalizes novelty, engages their guests, and establishes a deep connection to their brand. This is done through Extraordinary Personally Scripted Hospitality Stories. Narratives are powerful in…

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Going Beyond Expectations

By Christian Scholtka There are two reasons for working in hospitality: host and guest. My primary principle has been to engage in love, kindness and compassion that will trigger endless guest satisfaction and have a very positive effect on EBIT. 1. Guest-Focused Hosts My hosts receive my primary care. I work and communicate with them…

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Luxury Surfaces Can Make for a Slippery Business

By: David B. Willis, Member Eckert Seamans Cherin & Mellott, LLC – Boston Most of us have experienced that “wow” factor when we enter a luxury hotel or resort lobby and see what seems likes miles of marble, tile or granite surfaces. Organic-looking, gorgeous and durable, stone surfaces are de rigueur for most any luxury…

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Ritz, from the Era of Innovation to a Return to Classicism

By Laurent Delporte Closed to the public in 2012 and following nearly 4 years of renovation estimated at 400 million euros, the Ritz has once again opened its doors to guests, though at what is proving to be a difficult moment for Parisian hotels. The government-sanctioned state of emergency in Paris, along with security messages…

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Green Hotels in the Concrete Jungle

By Andrew Posil Whether surfing the Pacific, traveling on safari, or skiing the Rockies, Mother Nature often provides the backdrop for unparalleled travel experiences. However, despite humankind’s longstanding fascination with our natural environment – the term ecotourism was only coined in recent years. Responsible ecotourism can benefit all parties: the traveler; the local economy; and…

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