Guest Experience

The Hotel Pre-Opening in a Remote Location

By Vaibhav Garg Peace and silence come with a price tag. Travelers choose to come to remote resorts paying high prices for the peace, harmony, and tranquility they get after a busy city life. Having said this, the making of a resort in a remote location is a challenge and even more so in running…

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A Muse of Luxury Hospitality, Signature – “Wow” Stories

Creating signature guest experience moments requires a certain ingenuity, and in the current competitive market, hoteliers are called upon to choreograph their resources and services in a way that personalizes novelty, engages their guests, and establishes a deep connection to their brand. This is done through Extraordinary Personally Scripted Hospitality Stories. Narratives are powerful in…

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Going Beyond Expectations

By Christian Scholtka There are two reasons for working in hospitality: host and guest. My primary principle has been to engage in love, kindness and compassion that will trigger endless guest satisfaction and have a very positive effect on EBIT. 1. Guest-Focused Hosts My hosts receive my primary care. I work and communicate with them…

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Luxury Surfaces Can Make for a Slippery Business

By: David B. Willis, Member Eckert Seamans Cherin & Mellott, LLC – Boston Most of us have experienced that “wow” factor when we enter a luxury hotel or resort lobby and see what seems likes miles of marble, tile or granite surfaces. Organic-looking, gorgeous and durable, stone surfaces are de rigueur for most any luxury…

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Ritz, from the Era of Innovation to a Return to Classicism

By Laurent Delporte Closed to the public in 2012 and following nearly 4 years of renovation estimated at 400 million euros, the Ritz has once again opened its doors to guests, though at what is proving to be a difficult moment for Parisian hotels. The government-sanctioned state of emergency in Paris, along with security messages…

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Green Hotels in the Concrete Jungle

By Andrew Posil Whether surfing the Pacific, traveling on safari, or skiing the Rockies, Mother Nature often provides the backdrop for unparalleled travel experiences. However, despite humankind’s longstanding fascination with our natural environment – the term ecotourism was only coined in recent years. Responsible ecotourism can benefit all parties: the traveler; the local economy; and…

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The Luxury of an Upgrade

By Drake Beil and Dana Beil Luxury Hoteliers that become better at improving yield or increasing incremental revenue from each guest have a considerable competitive advantage. To bring in millions of dollars of new unbudgeted profits annually is a true luxury, and your property may be uniquely positioned to capitalize on this opportunity. To begin,…

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The Best Hotel Bars from Around the World

Hotel bars have long had a reputation for offering over-priced, unremarkable cocktails, frequented only by guests too tired or unadventurous to brave the streets of a new city in search of anything better. But over the last few years, a wave of incredible new hangouts have come onto the scene to change the way we view…

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The Ever Changing Trends in Hospitality

By Tracy Griffin In the ever-evolving hospitality business, we can agree the only constant is change.  From the traveler to the latest technologies, hotels are consistently reinventing themselves to attract sophisticated guests and convert them to repeat customers.  The days of selling hotel rooms is no longer; it is about selling the experience.  All of…

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