Luxury Hoteliers Magazine

Winning Over the New Generation of Luxury: 5 Key Trends in 2019

By Iris Estrada Sommet Education, the higher education group encompassing leading hospitality management institutions Glion Institute of Higher Education and Les Roches Global Hospitality Education, has released a report identifying the key trends to shape the hospitality industry in 2019. The report titled “Top Trends in Hospitality for 2019” draws on the expertise of faculty…

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8 Ways to Ensure That Your Clients Remain Happy and Loyal

By Kacey Bradley There’s no better resource for your business than customers who come back. For one thing, it’s cheaper to retain their business — you don’t have to entice them with deep discounts, nor do you have to spend money to market to them when they already love your brand. Plus, it’s great for…

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Conference Report Back INSPIRE’18

Conference Report Back INSPIRE’18 By Sharon Hirschowitz The International Luxury Hotel Association held their 7th annual INSPIRE’18 Summit at the Four Seasons Las Vegas 13&14 December, with Ted Teng, President & CEO of The Leading Hotels of the World opening the day with a talk entitled “Look Back to Look Forward”. He reflected on how…

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Spotlight on Mark Kirby, General Manager of Armani Hotel Dubai

Spotlight on Mark Kirby General Manager of Armani Hotel Dubai By Dellvin Roshon Williams If there is one hotel that consistently redefines what fashion-branded boutique hoteling means, it’s Armani Hotel Dubai. Mark Kirby, General Manager of Armani Hotel Dubai, located in Dubai’s über-luxury hotel located in the iconic Burj Khalifah, is a veteran of the…

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How to Respond When Guest Problems Arise

Customers understand that mistakes happen, but they expect companies to actively work to resolve problems. In fact, research from Medallia shows that when consumers believe they have put in more effort than a company to resolve an issue, they are twice as likely to tell someone about the bad experience and four times more likely to stop purchasing from the company.

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Providing a Positive Experience Across the Entire Guest Journey

Twenty percent of hotel guests say their customer experience expectations are higher than they were two years ago. So, what’s changed between now and then? Greater demand for quality, consistent service organization-wide. Memorable experiences should be delivered from start to finish, end-to-end.

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