Luxury Hoteliers Magazine

Conquering the Loyalty Divide: Insights from a global research study on loyalty.

Hoteliers invest significant effort, not to mention time and money, offering loyalty programs to engage customers, recognize and reward them for their loyalty and to win repeat business. But are they really working? Are millennials as loyal as Baby Boomers and GenXr’s? Are we entering an era of experience-based loyalty programs? What is the future…

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The Modern Luxury Consumer

By Alison Gough Luxury consumer desires are shifting. As experience overtakes possession, and time becomes more valuable, services that offer personal enrichment will hold appeal. Here are three key desires of the modern luxury consumer and how to win them over: 1. Increased return on time Attitudes towards holidays and getaways are changing as the…

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Q&A: Donald Crossley, Concierge of the Hyatt Centric The Loop Chicago

Donald Crossley, Concierge of the Hyatt Centric The Loop Chicago can tell you are story or two after 26 years in the luxury hotel business. From helping an NBA player propose to his beloved during the Chicago Bulls championship run or falling into a recycle bin while getting a newspaper for a guest, he’s done…

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Creating a Solid Road-Map for Employees

To “get the basics” right and create the right tools so that your team is on board and heading in the same direction. This ultimately has an impact on your operation`s bottom line. We specialize in Hospitality Customer Experience and Hospitality Quality Assurance.

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Wellness & Health – New Definition of Luxury & Lifestyle

by Vaibhav Garg INTRODUCTION Wheatgrass smoothies, celery juice, green tea, grass-fed meats, all-natural skincare, flax & chia seeds, Ayurveda … they’re all cyphers of the new luxury taking over the upper echelon of society: wellness. There is a paradigm shift in the definition of luxury and modern lifestyle as the next generation starts to come…

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Hotels Foray into Fashion

Hotels usually leave the contents of the suitcase to the guest, but increasingly, they’re having more and more to say about what those contents look like when the guest checks out. They’re seducing guests with their own designs. They’re helping get garments made-to-measure. And they’re shepherding guests in and out of the city’s most chic…

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A new Breed of Sustainable Luxury Pop-Up Hotels

The end of 2017 concluded a year focused on international sustainable tourism. An initiative supported by the United Nations General Assembly, aimed at creating interest amongst travelers and the industry to highlight travel options that preserve local environment, economy and culture as well as improving the well-being of local people. So how will this theme…

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Spotlight on: Roland Fasel, Chief Operating Officer at Aman

By Laura Gibbs Designing bespoke experiences with Aman in Asia “A typical Aman guest is a discerning, experienced traveller, looking for an experience that goes beyond the resort, an experience that gets under the skin of the destination, enabling them to connect to the spirit of a place.” There are some places in the world…

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The Moneyball Effect, How Hotels Can Drive Homeruns Using Baseball’s Winning Strategy

By Nichole Engle, Director of Marketing and Todd Kushner, Executive Director of Business Intelligence and Improvement, Front Line Performance Group Other than overnight accommodations during away games, Baseball and hospitality are seemingly unrelated entities. But believe it or not, the same strategy that forever changed the game of baseball can also transform the hotel guest…

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