By Sharon Hirschowitz Appointed as CEO in 2019, Mr. Smura talks about the group’s expansion internationally, as well as their first property in New York, situated close to Rockefeller Center. At the heart of this growth are the Kempinski Brand Standards that set the tone for personalized guest service along the entire journey. Congratulations…

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by Zachary M. Seelenfreund, Philip T. Simpson and Jeanne R. Solomon The COVID-19 pandemic has presented hotels with unprecedented financial challenges.  The hospitality industry is bearing a significant brunt of the pandemic, with government mandates restricting the operation of non-essential business and grinding travel to a halt. These measures have thrown hotel operations into disarray,…

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What is your vision for the recovery of the luxury hotel market going forward? Recent trends indicate that location is a key driver in a consumer’s decision to travel. Luxury hotels that are located within driving distance of urban areas hit hard by the pandemic should benefit from pent-up demand from city dwellers in search…

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Lani Shufelt, Proprietress, The Chanler, Newport, Rhode Island, New York What is the status at your resort? Our hotel and restaurant are currently closed, but we are offering “Mansion at Home,” a new takeout option for Newport locals seeking gourmet meals. What have been some of the challenges you are facing and how are you…

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By Sharon Hirschowitz Watching the COVID-19 crisis unfold has been horrifying for the luxury hotel industry, who has never experienced such a rapid and sustained drop in demand and both small boutique hotels and larger hotel brands are maneuvering to survive an outbreak of this magnitude. Arne Sorenson, president and chief executive officer of Marriot…

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By Al Cardenas In a market where luxury brands strive for perfection, it’s becoming harder to stand out in the minds of hotel guests. Nowadays, 5-star properties are continuously plying their ‘A’ game so, successfully differentiating oneself from the competition is becoming a bigger challenge and delivering a memorable experience is becoming a more elusive…

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KOH SAMUI, Thailand (Apr. 30, 2020) — The birth of some 200 green turtles has brought a moment of joy to the staff at one of Thailand’s top hotels.   Between April 4 and 24, three nests hatched on the secluded beach at Banyan Tree Samui resort, and a total of 200 baby turtles emerged…

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Show your gratitude to healthcare workers with #FuelingtheFrontline and Keurig will donate up to one million cups of coffee BURLINGTON, Mass. and PLANO, Texas, May 11, 2020 /PRNewswire/ — In recognition of National Hospital Week, May 10 through 16, Keurig Dr Pepper (NYSE: KDP) is encouraging consumers to express their thanks and appreciation to healthcare workers on social media. For every post of…

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The International Luxury Hotel Association (ILHA) launched their weekly webinar series, hosted by the NorthEast Chapter, with The Reopening and Recovery of Hotels. The webinar was moderated by Chelsey Leffet, Senior Vice President, HVS and included Romy Bhojwani, Head of Hospitality Asset Management, Brookfield, Prem Devadas, President, Salamander Hotels and Resorts and Jeff David, President, Fitler Club, Philadelphia.   Chelsey’s check in determined…

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