Posts by Iris Estrada

The Changing Face of Hotel Loyalty for Independent Brands

Download as PDF Thanks to the rise of technology in the hotel industry, this has presented challenges for small and midsized brands in some areas, whilst creating opportunities to level the playing field with major brands in others.  And just as the face of the high value traveler is changing, with the baby-boomer-road-warriors starting to…

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Conquering the Loyalty Divide: Insights from a global research study on loyalty.

Hoteliers invest significant effort, not to mention time and money, offering loyalty programs to engage customers, recognize and reward them for their loyalty and to win repeat business. But are they really working? Are millennials as loyal as Baby Boomers and GenXr’s? Are we entering an era of experience-based loyalty programs? What is the future…

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Executive Housekeeper

The Executive Housekeeper position manages the Housekeeping department and is responsible for the care of buildings, budget, inventory, payroll and schedules of department personnel. This position reports to the Director of Resort Operations.   Essential Duties & Responsibilities: • Ensures the cleanliness and availability of the rental properties through management of housekeeping personnel • Monitor…

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From London to Singapore, DigiValet Expands to Luxury Hotels in Major Cities Worldwide – U.S. Debut this Summer at the Loews/Universal Aventura Orlando

NEW YORK, May 29, 2018 /PRNewswire/ — DigiValet’s iPad–based guest room solution for luxury hotels is now in place at leading luxury properties in cities worldwide, including Dubai, Singapore, Shanghai, London, Milan and the Maldives, including brands such as St. Regis, Armani, Oberoi, Corinthia and Sofitel. The solution will be showcased in the U.S. at Loews/Universal’s Aventura Hotel in Orlando, scheduled to open in August –…

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GOTA Water

GOTA Water Who they are: Premium mineral water brand from Argentina based on principles of sustainable development and customization. They specialize in the creation of artistic, custom-made editions for luxury hotels, gourmet stores and premium brands. What we love about them: Best tasting water we’ve ever had, hands down! Not to mention their personalized bottles…

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Vilebrequin

Vilebrequin Who they are: High-end clothing line, where elegance meets colorfulness. What we love about them: Properties like the St. Regis Hotels & Resorts have announced exclusive swim trunk collaborations designed in partnership with Vilebrequin. We love the idea of a clothing line working with hotels to create specialized items for guests! Find Out More

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Benbria Loop

Benbria Loop Who they are: The world’s leading omni-channel customer engagement platform. What we love about them:  We love Loop®’s  unified inbox where you can receive and respond to messages, view insights from customer surveys, communicate internally with other team members, and access a wealth of data all from one convenient inbox. Read More International…

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Biologique Recherche

Biologique Recherche Who they are: Skin care company with a unique range of personalized skin-care treatments. What we love about them: We love their history! A biologist, a physiotherapist and a doctor, combined their know-how to bring the company to life 40 years ago. Since then, they’ve upheld a reputation for astounding effectiveness based on a…

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Kaleidoscope Management

Kaleidoscope Management Official Social Media Management Partner Who they are: Experts in growing high-performing, happy companies as a leading marketing and communications partner. What we love about them: Cookie-cutter solutions are not their thing. With a relentless commitment to excellence, Kaleidoscope Management applies a fresh approach to every opportunity. They have a proven track record…

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