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The Modern Luxury Consumer

By Alison Gough Luxury consumer desires are shifting. As experience overtakes possession, and time becomes more valuable, services that offer personal enrichment will hold appeal. Here are three key desires of the modern luxury consumer and how to win them over: 1. Increased return on time Attitudes towards holidays and getaways are changing as the…

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Q&A: Donald Crossley, Concierge of the Hyatt Centric The Loop Chicago

Donald Crossley, Concierge of the Hyatt Centric The Loop Chicago can tell you are story or two after 26 years in the luxury hotel business. From helping an NBA player propose to his beloved during the Chicago Bulls championship run or falling into a recycle bin while getting a newspaper for a guest, he’s done…

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Wellness & Health – New Definition of Luxury & Lifestyle

by Vaibhav Garg INTRODUCTION Wheatgrass smoothies, celery juice, green tea, grass-fed meats, all-natural skincare, flax & chia seeds, Ayurveda … they’re all cyphers of the new luxury taking over the upper echelon of society: wellness. There is a paradigm shift in the definition of luxury and modern lifestyle as the next generation starts to come…

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Hotels Foray into Fashion

Hotels usually leave the contents of the suitcase to the guest, but increasingly, they’re having more and more to say about what those contents look like when the guest checks out. They’re seducing guests with their own designs. They’re helping get garments made-to-measure. And they’re shepherding guests in and out of the city’s most chic…

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A new Breed of Sustainable Luxury Pop-Up Hotels

The end of 2017 concluded a year focused on international sustainable tourism. An initiative supported by the United Nations General Assembly, aimed at creating interest amongst travelers and the industry to highlight travel options that preserve local environment, economy and culture as well as improving the well-being of local people. So how will this theme…

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Spotlight on: Roland Fasel, Chief Operating Officer at Aman

By Laura Gibbs Designing bespoke experiences with Aman in Asia “A typical Aman guest is a discerning, experienced traveller, looking for an experience that goes beyond the resort, an experience that gets under the skin of the destination, enabling them to connect to the spirit of a place.” There are some places in the world…

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The Moneyball Effect, How Hotels Can Drive Homeruns Using Baseball’s Winning Strategy

By Nichole Engle, Director of Marketing and Todd Kushner, Executive Director of Business Intelligence and Improvement, Front Line Performance Group Other than overnight accommodations during away games, Baseball and hospitality are seemingly unrelated entities. But believe it or not, the same strategy that forever changed the game of baseball can also transform the hotel guest…

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Singita, School of Cooking – Changing Lives

Singita is taking its conservation program, the Singita School of Cooking, to the next level by way of a partnership with Blue Hill at Stone Barns in New York. Young and talented female graduate Tsakane Khoza (TK) has traveled from a small village in South Africa to the United States to embark on a culinary journey as an intern at renowned…

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Spotlight on Mark Kirby, General Manager of Armani Hotel Dubai

By Dellvin Roshon Williams If there is one hotel that consistently redefines what fashion-branded boutique hoteling means, it’s Armani Hotel Dubai. Mark Kirby, General Manager of Armani Hotel Dubai, located in Dubai’s über-luxury hotel located in the iconic Burj Khalifah, is a veteran of the hospitality industry with more than two decades of experience. With…

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How Hotels Can Best Leverage the Popularity of Instagram

By Louise O’Brien Traditional media relations and direct marketing still hold sway over the choices travelers make. But, in light of the fact that 76% of travelers share photos of their travel experiences on social media, it is not surprising that social media sites like Instagram are increasingly gaining importance when it comes to travel…

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