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How technology is changing Guest Experience

By Alessandra Orlando Behind each business, there is always the action of selling a product and its market demand, the exchange of money and goods, and the exact moment when a customer’s needs or wishes are met and they gain possession of the product. This process could never happen in Hotel Industry where the product…

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Small Luxury Hotels of the World TRAVEL TRENDS 2018

Together with global analysts at TrendWatching, SLH have identified five consumer trends in travel and experience in 2018, from the demand for personalized leisure to inspiring inner discovery. Hands-on Luxe Luxury travelers will be able to design their own experience, adding a new dimension to their Instagram moments, choosing the fragrance of their room at…

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The evolution of the morning meal

Once a domain of tradition, breakfast has undergone and transformation with a few pioneers taking the morning meal to the next level. Leading the charge is Arnaud Donckele (France’s youngest three Michelin-starred Chef) at La Vague d’Or at Résidence de la Pinede Hotel) who has created a perfectly balanced menu in partnership with dietitian Virginie Rodriguez.…

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SPOTLIGHT ON David Goldstone, President for the Americas, DigiValet

DigiValet has come to be known for its continual innovation – what have been some recent innovations that are exciting the industry? Firstly, I would like to emphasize that DigiValet was the first company in the world to bring an iPad based guest room solution to market. As a matter of fact, we did this…

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SPOTLIGHT ON Ellis O’Connor, Co-President and Asset Manager, MSD Hospitality

By Sharon Hirschowitz As Co-Founder and Co-President of MSD Hospitality, Ellis O’Connor has an impressive portfolio of properties under his leadership, including the Four Seasons Resort Hualalai and the Hualalai Resort, both on the Big Island of Hawaii, and the Fairmont Miramar Hotel and Bungalows in Santa Monica California. Consulting projects he would also cover…

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SPOTLIGHT ON Jonathan Pogash, President & Owner, The Cocktail Guru

Educator and consultant for bars, restaurants, and well-known beverage brands, and voted “Best Craft Cocktails of New England” by Yankee Magazine, Jonathan Pogash tells us how hotels are getting it right, where he can work with them on improving their bar program and highlights trends for 2018. How has the luxury beverage experience changed in…

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SPOTLIGHT ON NADINE SYKORA, Travel Influencer – Top Travel Vlogger

By Sharon Hirschowitz Nadine Sykora has some impressive statistics behind her. She is the top travel influencer and travel videographer on Youtube having made over 800 videos gaining 40 million+ views. Here, she talks about identifying the right travel blogger for your property and how to build a successful partnership where both of you benefit.…

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