Here's a sneak peek at what we'll be covering at this year's summit. The official scheduled times will be updated before the event, please check back for updates.
- How to build an emotionally intelligent guest journey
- Marketing in the Age of Assistance
- Forget Demographics. Psychographics is the Future
- The Guest-Employee Relationships – Lets Be Friends
- Modern Luxury Service - A Cultural and Training Platform for Gracious,
- Sophisticated and Personalized Service
- AI, Robots, Globalization and the Mechanized Future
- Partnerships – Expand your Narrative
- The Price of Sustainability
- It’s About Time
- Selling your Brand – Pain Points. What asset managers love and hate about pitch presentations.
- Positive Programming
- Forget Brand Standards. Think Local Standards