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Agenda

Here's a sneak peek at what we'll be covering at this year's summit. The official scheduled times will be updated before the event, please check back for updates.

  • How to build an emotionally intelligent guest journey
  • Marketing in the Age of Assistance
  • Forget Demographics. Psychographics is the Future
  • The Guest-Employee Relationships – Lets Be Friends
  • Modern Luxury Service - A Cultural and Training Platform for Gracious,
  • Sophisticated and Personalized Service 
  • AI, Robots, Globalization and the Mechanized Future
  • Partnerships – Expand your Narrative
  • The Price of Sustainability
  • It’s About Time
  • Selling your Brand – Pain Points. What asset managers love and hate about pitch presentations.
  • Positive Programming
  • Forget Brand Standards. Think Local Standards