World Cinema continues to monitor COVID-19 under the guidance of our CDC Regulations.
While World Cinema has not experienced any significant business interruptions, our team has taken steps to mitigate disruptions to our customers and partners.
During this time we are maintaining a robust business-as-usual strategy, none of our customer service or technology functions are affected and do not anticipate any impact to our operations. All World Cinema departments including installations, service requests, shipping of equipment and customer care center are operating as usual.
Our accounting team is responding to customers at all hours of the day and night, listening to their concerns and providing properties with financial options to assist them while this pandemic is leaving their hotels partially or totally closed.We understand that our customers are facing a great amount of uncertainty, but would like to open the doors to new and existing customers to rely on us during this time. In addition, our Houston based Customer Care Center is operating 24/7/365 to assist all our hotel partners with any issues that may arise. (800) 944-9441.
Please ensure that we are taking the necessary precautions presented by the CDC. WCI has the following service and support in order to help you:
- Proactive monitoring on all current customers technology. Be way of remote monitoring we are ensuring every issue can be resolved.
- Ongoing technology and engineering support
- Our Houston based Customer Care Center is 24/7/365 and here to assist all our customers in an issues that may arise.
- To reduce the spread of COVID-19 World Cinema employees have canceled any non-essential travel and working from home when possible.
- Our team is replying within 24 hours of all your questions and concerns. Please continue to reach out to us
Author: Tommy Fatjo, President of World Cinema
About World Cinema:
World Cinema, Inc. | Founded December 30, 1974
For over 45 years World Cinema, Inc. has consistently been the top performer of buying power in the property management and hospitality industries.
We have always trusted our ownership and management to provide the most experienced team of in-room entertainment and innovative technology experts to assist our clients with their best interest and incredible service in mind.
To date we serve over 4,000 hotels. We build trust with our clients and we enjoy maintaining those relationships. WCI has developed a team dedicated to our customers, the Customer Success Managers. This allows every property to ensure their needs are being met.
We are 100% committed to the success of our clients. We understand that the world doesn’t revolve around World Cinema, it revolves around the guest.
Building Innovation Now and For the Future™