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ILHA in the NEWS
LATEST ARTICLES
Hotel association news, insight and interviews on innovation, trends and strategy in the luxury hospitality industry.
Singita and the Grumeti Fund’s 2nd Annual Women’s Run Across the Serengeti
Empowering Girls and Women in Tanzania Singita and the Grumeti Fund will be hosting their all-women run 25-30 October 2019 as part of Singita’s signature collection of conservation safaris called “Safaris With A Purpose.” It is held in partnership with the Grumeti Fund to support the empowerment of girls and women in rural Tanzania…...
Spas Across Asia Source Local Ingredients for New Treatments
Any property worth its locally-sourced bath salt will know that many guests crave a sense of place when they are traveling. It’s a maxim that can be applied to various elements ranging from architecture to F&B offerings. Another area that many hotels are striving to keep hyper-local is their spas. And this applies to ingredients…...
SPOTLIGHT ON Alex S. Furrer, General Manager, The Setai, Miami Beach
By Sharon Hirschowitz Alex has spent the last seven years at The Setai, Miami Beach, leading the Quality and Training program that earned them the 2015 Forbes Travel Guide Five-Star Award. Guest Satisfaction, loyalty and developing new business with high profile partnerships like Art Basel Miami Beach are key components to his successful leadership of…...
The Challenges and Opportunities Developing Luxury Residences for Independent Hotels
By Sebastian Moritz This article focuses on some of the challenges and opportunities independent hoteliers face when contemplating the addition of residences to their current business structure. As major brands are already heavily investing in the residential market – backed by well-known brand promises as well as global support structures – listed below are…...
Millennials Seek Authentic and Shareable Luxury Travel Experiences
By Kacey Bradley Millennials killed the napkin industry. Millennials killed the diamond industry. We’ve heard things like this again and again. While traditional travel agencies may see declines of young people stepping through the door, research has found people aged 18 to 34 spend more money on travel than any other age group. For them,…...
SPOTLIGHT ON Tricia Taylor, Executive Vice President & General Manager, The Breakers Palm Beach
By Sharon Hirschowitz Tricia started at The Breakers in 1996 as Assistant Executive Housekeeper and is now responsible for the property’s four operating divisions, Rooms, Food & Beverage, Event Services and Recreation, as well as Marketing, Revenue Management and Security. She is dedicated to uplifting her staff, believing that a strong team are the…...
Highlights from HITEC: The World’s Largest Hospitality Tech Show
By Patricia Walton The Hospitality Industry Technology Exposition & Conference (HITEC) is a four-day event, complete with expert speakers and an unrivaled list of exhibitors. Hosted by the Hospitality Financial and Technology Professionals (HFTP), the event this year was outstanding as always – drawing over 6,000 attendees, nearly 400 exhibiting companies, and over 850 booths…...
Nine Practices of Great Leadership, According to Dan Flannery Executive Director of EDITION HOTELS
Put people first, take chances, don’t kiss up, and give recognition that sticks. By Bob Brown Great leaders develop unseen talents. They motivate, honor, and make us feel part of something special. They are rare. That’s why I and many others are fortunate to have worked with Dan Flannery, SVP and Managing Director of EDITION Hotels…...
CRUISE INDUSTRY OPPORTUNITIES – LAND AND SEA
By: Robert Kritzman Introduction (Anchors Aweigh) The cruise industry, with new ships and new product niches, has been the fastest growing segment of the leisure travel market over the last ten years. Based on the number of ships under construction and new entrants into the market, this trend will continue for the next several years.…...
SPOTLIGHT ON Jaclyn Riley, Hospitality Brand Marketing & Communications Consultant
We caught up with our INSPIRE ‘19 emcee Jaclyn Riley, a hospitality brand marketing and communications consultant who launched Kimpton Hotels & Restaurants internationally after overseeing all communications for the hotels and resorts in the Eastern U.S. and the Caribbean. You launched Kimpton Hotels & Restaurants internationally following its acquisition by IHG. What perspective would…...
The Hospitality Sector Turns its Focus to Sustainability
By: Amy Sedeño The hospitality industry is embracing eco-friendly practices and the importance of sustainability as a key component to a successful branding strategy. From internationally-known brands like Hyatt, Virgin, and Marriott International to independent boutique properties, these hotels are taking an active role in shaping industry standards for sustainable travel. But how does…...
Plating up Sustainability in Asia (Hotels around Asia launch more mindful food initiatives)
Hotels and resorts across Asia are choosing to tread more lightly when it comes to their food footprint. From forming partnerships with nonprofits focused on food stability and opening new organic, sustainable restaurants to cultivating their own pesticide-free veggie patches on-site and rolling out new creative vegan menus, these hotels — in Taipei, Vietnam, Bali…...
SPOTLIGHT ON Deborah Yager Fleming, CEO and partner of Acqualina Resort and Spa on the beach
By Sharon Hirschowitz Deborah joined the Acqualina pre-opening team in 2004 and in 2011 she became a partner in the hotel with ownership interest. She has been the driving force behind their Forbes Five Star Award and AAA Five Diamond award, and heads the hotel’s Executive Committee, seeing the brands long term strategies through from…...
SPOTLIGHT ON Jean-Pierre Lacroix, President, SLD
By Sharon Hirschowitz Jean-Pierre is a visionary design thinker who is dedicated to working with retail brands on interpreting the latest trends for their business and creating strategies that have measurable results. He will be discussing the future at the ILHA’s event in Miami and shares some detail on his talk as well as mistakes…...
2019 Forbes Five Star Winners
To highlight just a few of the coveted Forbes Five Stars winners is a hard task when there are so many magnificent properties around the globe making such strides in guest service and experience. Forbes Travel Guide’s inspectors will visit the hotel unannounced and test up to 900 objective standards that range from whether you…...
Engaging Guests through Authentic Stories
By Gary Heiman We often read how today’s luxury travelers are increasingly expecting unique and authentic experiences when choosing their destinations, as well as their accommodations. To establish this authenticity, hotels are presenting guests with compelling, differentiating stories to create a genuine experience and an emotional connection that resonates long after their stay is over.…...
My Value has no Asterisk
By Lindsay Levinson The list of characteristics that define me as an employee and a leader is long and varied. Towards the bottom of that list is the fact that I am a woman with cerebral palsy. For the most part, I have proven my value in our industry without having to add an asterisk…...
Brand Stampede runs with performance-based e-marketing for luxury hotels
Email marketing is an often-overlooked tool in the difficult battle to win travelers away from OTAs. It’s not that hoteliers aren’t fully aware of the potential of email marketing. It’s that they lack the time, expertise, and resources to implement the kinds of strategic campaigns that produce results. Florida-based Brand Stampede Inc. is a digital…...
SPOTLIGHT ON Shadi Omeish, General Manager, 1 Hotel South Beach
By Sharon Hirschowitz We were fortunate enough to stay at the 1 Hotel South Beach late last year just as the weather was starting to cool but the days warm enough to enjoy an afternoon relaxing around the pool. The hotel’s central theme draws on nature on all levels, from their commitment to mind and…...
SPOTLIGHT ON Beth Campbell, CEO of Wilson Associates
By Sharon Hirschowitz Beth spoke at the International Luxury Hotel Association’s INSPIRE’18 Summit in Las Vegas on Creating Experience Through Design and highlighted trends that they have incorporated in recent projects. She has over 25 years of experience in global design and has worked on a diverse portfolio of luxury projects that include the Renaissance…...
COMPANIES WE LOVE
Brand Stampede runs with performance-based e-marketing for luxury hotels
Email marketing is an often-overlooked tool in the difficult battle to win travelers away from OTAs. It's not that hoteliers aren't fully aware of the potential of email marketing. It's...
GOTA Water
GOTA Water Who they are: Premium mineral water brand from Argentina based on principles of sustainable development and customization. They specialize in the creation of artistic, custom-made editions for luxury...
Vilebrequin
Vilebrequin Who they are: High-end clothing line, where elegance meets colorfulness. What we love about them: Properties like the St. Regis Hotels & Resorts have announced exclusive swim trunk collaborations designed in...
Benbria Loop
Benbria Loop Who they are: The world’s leading omni-channel customer engagement platform. What we love about them: We love Loop®'s unified inbox where you can receive and respond to messages,...
Biologique Recherche
Biologique Recherche Who they are: Skin care company with a unique range of personalized skin-care treatments. What we love about them: We love their history! A biologist, a physiotherapist and...
Kaleidoscope Management
Kaleidoscope Management Official Social Media Management Partner Who they are: Experts in growing high-performing, happy companies as a leading marketing and communications partner. What we love about them: Cookie-cutter solutions...
Human Touch
Human Touch Official Whole-Body Wellness Partner Who they are: State-of-the-art massage and other wellness products designed to replicate the techniques used by massage professionals and deliver life-changing benefits of massage...
World’s Away
World's Away Official Furniture Partner Who they are: Makers of transitional style lighting, traditional & modern furniture, and hospitality decor. What we love about them: All of their products are designed...
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